TERMS & CONDITIONS

D R I F T  B O A R D S P O R T S

 

**Due to the ongoing issues worldwide and factors beyond our control, deliveries may take longer than usual to arrive. Please bear with us in these circumstances as we’ll do everything possible to keep you updated on the progress of your order.**

We are currently not able to ship composite boards due to global shipping issues, these items are temporarily collection only.

Some stock may be held at the European warehouse, these items may show In Stock and will usually take 7-10 days to arrive.

30 day money back guarantee

Shop with Drift Boardsports and you can shop with complete peace of mind. That’s because we offer a 30 day money back guarantee on all purchases. If you’re unhappy with any product you purchase from us, simply return it and we’ll give you a full refund. Just follow the guidelines below for returns procedure.

Returns Policy

At Drift Boardsports, we are confident that we supply the highest quality products, however if you’re unhappy with any product you purchase from us, please follow the advice below.

Under our 30 day money back guarantee:

We will offer you a full refund or exchange for any product you return to us within 30 days of purchase. Return postage is at your own cost.

Please note: to qualify for our 30 day money back guarantee the product must be unopened and in its original condition.
If you’re unable to send the product back to us, we can, at your own cost, arrange to collect the item from you

Please note: if you ask us to arrange collection, as we use a courier service, you’ll not be able to cancel this request.

Please contact us and we will send you the full details for returning your order.

Faulty products
If you receive a faulty product:

We’ll provide you with a full refund or exchange
We’ll cover the cost of returning the product
We can arrange to collect the item from you but you must inform us of the fault within five working days of the product being delivered. If you fail to do so, we’ll be unable to commit to any of the above.

Please note: we can only issue a refund once the product has been returned and confirmed to be faulty. If the product is found to be without fault, you’ll be charged a 10% administration fee of the price you paid for the item as well as the cost of postage and packaging.

Please contact us and we will send you the full details for returning your order.

Please enclose a letter citing the reason for the return and ensure that the package is wrapped securely. For your own protection, we recommend that you use a recorded delivery service. For faulty goods please include a full description of the defect.

Contact us
If you have any queries regarding our returns policy, please don’t hesitate to contact us.

Recorded Delivery
Large item orders sent by Drift Boardsports are sent via recorded delivery.

Missing, incomplete or damaged orders
If your order hasn’t arrived, arrives incomplete, or is damaged, please contact us straight away explaining what the problem is.

Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay in 3
  • Pay Later
  • Financing

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.